Have you received an email from any of our analysts? If you have, the next best steps is to reply directly to that email as this will go through to the appropriate advisors who are handling your ticket.
If it has been over 72 hours and you haven't received an email, I recommend reaching out to our Shopify Support Team so our advisors can take a look at your store and escalate the ticket if necessary.
Nia | Social Care @ Shopify
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