Have you received an email from any of our analysts? If you have, the next best steps is to reply directly to that email as this will go through to the appropriate advisors who are handling your ticket.
If it has been over 72 hours and you haven't received an email, I recommend reaching out to ourShopify Support Teamso our advisors can take a look at your store and escalate the ticket if necessary.
Nia | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog