payouts

[luvsharts]

 

I never changed anything regarding my payouts. I now have a balance that hasn't been deposited to my bank account. I chatted with Shopify with no answers or resolution. Why is my money sitting there and when will I get it. I don't want a credit card/bankcard from Shopify, I want my money deposited as always. It's been a week!! Please assist!!

[Elias]

Hey, @luvsharts.

Thank you for reaching out and bringing this to our attention.

It looks like you've received your last payout on Nov. 14th, 20th and your next payout is scheduled for Nov. 20th. However, it doesn't look like the funds were available before the next scheduled payout as the payout doesn't show any funds in your screenshot for Nov. 20th. Nevertheless, you should see a new payout schedule in the upcoming business days.

That being said, do you have a custom payout schedule set up? If so, then it's possible that you could experience some delays on weekends or during holidays. I'd encourage taking a closer look at our guide to better understand the default payment schedule versus setting up a custom payout schedule. If you'd like to learn more about the payment schedules, then please take a look here: Support countries for Shopify Payments. 

If you believe there is an error with your payouts, then we'll need to access your account in order to resolve the issue. While we aren't able to provide account-specific support via support via the Shopify Community at this time, we’d be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I can see that you're a new member of our Shopify Community! Once you've resolved this issue with our live support team, I'd love to hear more about your experience so far and share some resources!