Payouts

NeonNote
Visitor
1 0 0

Hi,

 

I've recently launched my store and have had a number of orders (my first order on the 15th of January). However, when I click "view payouts" it still suggests that my payout status is pending. I've read that it takes a few business days, but it has definitely been longer than that. Is there any particular reason for this or is this completely normal?

 

Kind regards

Reply 1 (1)

Maz
Shopify Staff
1148 126 175

Hey, @NeonNote!

 

Thanks for reaching out with your concern here!

 

Pending transactions typically refer to sales that have been made but have not yet been transferred to your bank account through a Shopify Payments Payout. There can be various reasons for payouts to be pending. However, if you haven't received your payout for over a while, there may be another issue. More information can be found here.

 

What is your current pay period, for example is it each business day? You can check out the pay periods by following this link. 

 

I suggest checking the Settings > Payments section in your store admin to see if there are any error messages or notifications related to the pending payouts. This might provide insights into the delay. Additionally, ensure that the bank account details provided for the payout are accurate by double-checking the account number you have listed.

 

If you are still unable to determine the cause of the issue, I recommend contacting our support team directly via our help centre here at this link. They will be able to investigate your account further. Unfortunately, we are unable to access your account through the Community Forums.

 

Do let me know if you have any questions!

Maz | Social Care @ Shopify 
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