Accepting credit cards, warehouses, and shipping and fulfilling orders
I submitted bank information and routing number to Shopify three weeks ago and they will not unfreeze my account. I have an email chain with them and I keep being told that they are busy and working on it. Again, I have sent the proper Id’s and ownership information. This should take five minutes to review the documentation and unlock the payout. I cannot get this done and there is no phone number. I have bills to pay and they don’t seem to care. I need help from someone please.
Hi @Mijo48323
It sounds incredibly frustrating to be stuck in this situation, especially when you’ve done everything correctly on your end. I totally get why this is so stressful—having your payouts frozen for weeks with no clear resolution is unacceptable, especially when you have bills to cover.
Shopify has strict security measures when it comes to verifying banking details and ownership information. If your account is under review, it’s likely due to one of these reasons:
Since you’ve already been in contact with Shopify via email, I recommend taking a more direct approach to escalate this:
1-Reply to the email thread and politely request an urgent review, explaining that it has been three weeks and you need your payouts to manage your business expenses. You can emphasize that all requested documents were provided and there’s been no resolution.
2-Contact Shopify Support via Live Chat
3-Try Shopify’s X (formerly Twitter) Support
Shopify’s social media support team tends to be more responsive.
4-If Live Chat is not helping, try escalating your ticket
Since there’s no direct phone support, Live Chat and social media are your best bets for getting faster responses.
I know this situation is beyond frustrating, and you’re not alone—others have faced similar issues. Just keep pushing politely but firmly for an escalation. Hopefully, you’ll get your payouts unlocked soon.
If you need any other assistance, feel free to reply and I will try my best to help.
Best regards,
Daisy
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