Payouts

[kaiminxetc]

Hi I made a couple of sales already but don’t know where the money went. At the time, my payouts were set on daily however I had not completed setting up my bank information. Will I lose it ? 

[Nick]

Hi @kaiminxetc,

Nick here from Shopify. Great question!

This does depend on how the bank actions it normally, some banks will take longer than others etc. Normally the bank will send it back as a failed payout which will then be re-tried to the updated bank account details when you have them in, correctly and it should go through to you. If you have updated your bank details to the correct ones and are still seeing issues, can you let me know in a reply here please as it might require a closer look. 

All the best, Nick

[CupidsPair]

Hey @Nick 

I’m having troubles with payouts and was researching and saw your name helping a load of others on a post from March so it was nice to see u doing that recently as well, my payouts have been failing for a week or so now and it seems like I’ve done everything to try and fix it...

Could you please email me at cupidspair@gmail.com

Thank you!

[Ritavan]

Hi Nick,

I am having payout issues as well. My bank info is correct and my bank told me there is no problem with them. The Shopify help is just taking me around in circles. This is our first sale and we are very disappointed to have been setting up our shop and subscribing to Shopify since October just to have this happen. Can you please help? 

[Nick]

Hi @Ritavan & @CupidsPair,

Could you both double-check the payout sections in your admin (Store Admin > Settings > Payments > Payment Providers > View Payouts) and let me know what it says or if there is an error message of any kind, please? 

Each situation is different, and getting as much detail as possible is key to troubleshooting here. Let me know and we can take it from there! 

@CupidsPair - If your payouts have been failing for a week or so, just to make sure if there is no error message about having the correct bank details? If not, have there been any successful payouts yet? If there has been a change, it might just take some more time for the payouts to come through, but it is very unlikely they will be lost. 

@Ritavan - From what you have written, from experience, it seems like you have an error message about having the correct bank details. If this is the case, just to double and triple check the details from the bank are correct and to make sure they are precise when you update your bank details in this section of your store. Other than the bank details not being precise, there isn't any reason this wouldn't work. If it is not this and something else, please let me know! 

[Ritavan]

Hi Nick,
Thank you for getting back to me. I have entered my banking information
over and over and just keep getting the same error message. I only have one
bank account, so there is no other information. I don't know what else I
can do. There is no way to know what information Shopify has to compare
with what I have been trying to input. What can we do to resolve this?

@Ritavan

[Nick]

Hi @Ritavan, 

I think this might need a closer look. I will reach out to you directly at the email you signed up to the community with to verify your store details for this as it will contain some sensitive information which can't be public. If for any reason, you didn't get an email, please let me know in a reply here. 

[foxfirstudio]

Hi Nick,

I see you’ve been active recently and need help with my payouts! My store went live last week and so far I’ve had 2 payouts to my account but haven’t seen the money yet. I reached out to my bank and they said the reason why is because the name doesn’t match that of my account (ie, the account is my name and the payout is going to my business name) how can I change the name of the payout so I can receive my money? 

thanks so much, Tyanna 

[Nick]

Hi @foxfirstudio,

That does sound a bit strange as the name wouldn't have any effect and you can't change the payout name. Sometimes it can take a few days to process though, so it might be that. Can you take a look at your admin for me please and tell me if it's working for you? 

You can do this by taking these steps - Store Admin > Settings > Payments > Payment Providers > View Payouts