Paypal checkout is still processing this order's payment

salahiguess
Tourist
6 0 3

I keep getting this error for an order," PayPal Express Checkout is still processing this order's payment. To make sure you get paid, wait for the payment to be successful before fulfilling this order. " I just set up the paypal and I don't see the order there and it didn't process here on shopify. Any help?

 

Thanks

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Replies 27 (27)
ecomsverige
Tourist
3 0 7

Hi, did you solve this? 

We have same issue with pending payment.

/Johan

andrewbrassneck
Tourist
3 0 16
 
 
 

Hi there, 

 

I am also having this issue - it has been over 3 weeks since the orders were placed and I've yet to receive the money from the purchase 

 
 
 
ecomsverige
Tourist
3 0 7

Ive contacted both Shopify and Paypal and not got any good answer yet. They are texting me:
Shopify: We dont know why this is happening, concact Paypal
Paypal: Well, there is no transaction so we cant see it.

So...pls help is someone else know anything about this.


SincerelyShay
New Member
1 0 0

Anyone have any information yet. I have not shipped the product because I assumed the customer cancelled right after payment, but now it’s concerning , I need to resolve before I ship out and lose money

andrewbrassneck
Tourist
3 0 16
 
 
 
 
 
 
 
 
 
 

FIXED! 

 

So I got in touch with both PayPal and Shopify over Twitter - after some back and forth, here is how the issue (at least my type of issue) was resolved. 

 

When I set up my store and made my products live it was automatically linked to my website's email address (We'll call this Brass Neck Email). After I had 2 orders through, I realised I had not linked this to my PayPal account that was my own email (We'll call that Andrew Email) 

So what happened was; 2 of my items were bought on my shop and the money was automatically sent to Brass Neck Email, which a paypal account did not exist for. After these orders were placed, I linked my shop to my own Andrew Email and then proceeded to fulfill and take payment for orders - all the while the two payments to Brass Neck Email were pending, unfulfilled and I had no money. 

THE FIX: 

This was fairly simple - I went onto my own paypal (Andrew Email) account > Settings > Account Settings > Email Addresses > Update > Clicked "+" to add my shop email (Brass Neck Email). I then hopped onto my Brass Neck Email account to verify the email address. 

From there my unfulfilled orders and money showed up on my own Paypal. These were waiting "in limbo" for me and were instantly available to withdraw the money and transfer into my bank account.

 

Hope this helps you! If not - both the Shopify Support and PayPal Support twitter pages were extremely helpful and clear with what was needed! 

 
 
 
 
 
 
 
 
 
 
 
 
 
Stacy8
New Member
1 0 1

I followed your instructions, how long did it take to see the orders on you account?

GW2020
New Member
1 0 1

How long did it take for everything to update?

thatfloralife
New Member
1 0 0

How long did your stuff take to show up?  I did these steps and nothing is still showing for me :(.

andrewbrassneck
Tourist
3 0 16

My orders has been sitting for 3+ weeks so I the second I changed the settings to make sure they were correct I was able to withdraw my funds!

I'd really recommend getting in touch via twitter with either accounts I mentioned above  purely because they dealt with it so well! I'm unsure why your orders arent coming through based on what my issue has caused me but it COULD be different reasons! 

 

 

Dynamite
New Member
2 0 2

I had the same issue with my shopify and paypal account after switching email/paypal account to a newly created paypal account. I followed the suggestion provided above but couldn't add additional email address on my new paypal account, at the same time, I realized that the email address on my new paypal account was not verified, so I verified the email address on my new paypal account and the pending amount showed up to my new paypal account right away, and the order showed as "Paid" on shopify account too. 

Hope this helps. 

themindvibeco
New Member
2 0 5

I followed the steps you mentioned above and once I verified my email address and refreshed, the pending payments came through. Thanks!

f2g
New Member
1 0 0

this works. thanks 

BrooklynMonroe
Excursionist
10 0 7

Thanks so much, this worked!

Alyssasbox
New Member
1 0 0

Thanks Andrew, that was the fix. the problem was pretty much the same, and I had to actually add my registration account email address as a receiving paypal address in my paypal account. thank you so much, that was ingenious.

I'd like to take this opportunity to invite all the community to visit my online store: alyssasbox.com

Thanks again !

shopjarcity
New Member
1 0 0

This was extremely helpful! Thank you!!!

thegentlewitch
New Member
1 0 0

Fixed! I also had the same problem, I waited a few days for it process with no luck. Similar to the other reply below about the emails. My email for PayPal that was linked to my Shopify account was not confirmed. Once I sent the confirmation email from the PayPal dashboard and confirmed in my email, the payment went through immediately, all I had to do was click refresh! I hope this helps! 

its_kinereth
New Member
1 0 0

OMG THANK YOU! Your steps worked I was so stressed out but I fixed it!

SimplyKamy
New Member
1 0 0

This has helped a lot!!! Thank you so much for this!!!

stu_whipgold
New Member
1 0 0

Andrewbrassneck,  yes this worked for me. Funds appeared instantly in Paypal account after I verified the message sent to my inbox. Thankyou.