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Paypal Checkout Loop

CraftlyEvrAfter
New Member
1 0 0

Hello,

I have a customer attempting to pay an invoice and when she goes through PayPal and selects her Credit Card, it takes her back to the beginning of checkout.  It makes her fill out all the information over again, so she is stuck in this loop.  Please advise.

 

Thank you,

Craftly Ever After

Reply 1 (1)
paul_fouche
Tourist
6 0 1

We are experiencing the same issue. Very sad and disappointing is that the shopify support is not willing or capable to solve it. They just don't care that this issue is killing our conversion rate! Really a joke! Has anyone a solution? Switching from Shopify Payment to another Payment provider? Cheers, Paul