PayPal Express Checkout Stuck Pending

Spirit
New Member
2 0 11

Hello, I have a pending payment from PayPal express payment that still hasn't cleared and it has been 5 days. What can I do to receive payment? I've checked Paypal and Shopify and see no actions for me to take.

Replies 58 (58)
QuitaB
New Member
1 0 2

I have the same question.  Were you able to figure it out?

Spirit
New Member
2 0 11

Not yet unfortunately. It's so strange, even tried creating another Paypal account to accept it. 

Crooks
New Member
1 0 2

I’m struggling with the same issue. 5 days now and still no change in the status:(

drac
New Member
2 0 3

I am in the same boat.  Does anyone know how to resolve this?

TheLillyLook
New Member
1 0 1

Also in dire need of help on this problem 

amritkundan
New Member
1 0 2

Hello has anyone figured this out yet... how long does it take? Should I fulfill the order?

ChrisC33
New Member
1 0 0

Same problem here. I contacted Paypal and the have no payment information received.

BraviosUSA
New Member
1 0 1

Same issue here. This is critical. How do we get Shopify attention/help?

rider99
New Member
1 0 27

Not sure if this will work for others. I had the same problem and managed to solve it.

My store is new and got my first sale via paypal and it was marked as payment pending. Was like this for a day.

Did some research, found that email conflicts within Paypal could be an issue.

I have one email I use to log into Shopify and a different email for Paypal. 

I logged into my Paypal, added/linked the email address I use to log into Shopify. I then made it my primary email on Paypal.

I went back into Shopify, deactivated my paypal and then reactivated using the new primary email (same email I log into Shopify).

'Payment Pending' disappeared and the money then instantly showed up in my paypal.

Hope this helps someone

wrldguy
Tourist
5 0 1

Hey! I just followed your advice. Had the same exact issue since I was using a different email than my Shopify one to accept Paypal payments. I made a fresh account just for my shopify store and deactivated the old one and activated the new one. How long did it take after activating the new account for the payment to change from "pending"? 

Thanks for the advice!

yarncircus
New Member
1 0 3

Just wanted to come on here are say the solution that rider99 gave helped me!

 

I, too, use a personal email for my paypal account. I added my store email to my paypal account, i did not have to change it to primary, and automatically I received an email that Paypal Express checkout works. Hope it helps someone too!

wrldguy
Tourist
5 0 1

@yarncircus 

I made a new business paypal account 2 days ago using my store email and linked it via payments section in shopify but payments are still pending. Dont know why it is taking so long.

EDIT: For those who have the same issue I realized my account with Paypal had not been confirmed since the confirmation email went to the spam box. 
Make sure paypal email is the same as shopify account email and make sure to confirm your Paypal account! This will definitely work!

prettygirlkami
New Member
1 0 0

Did you have to choose a way to integrate Paypal to you Shopify page?

DaveThomas
New Member
2 0 2

 I sorted this issue as follows:

I had accepted my first order via Paypal without setting it up on my Shopify site.

Got an email saying so from Paypal, so i opened up an account with matching email address to the site.

Still the funds didn't arrive.

Solution: in my Settings, i deactivated my Paypal connection with Shopify, then reactivated it immediately.

Logged back into Paypal, and there was the money! Sorted.

DaveThomas
New Member
2 0 2

DeActivate your connection to Paypal from settings, then reactivate it immediately. Worked for me

Makyla
New Member
2 0 0

Thank you so much this worked for me 🙂

mullan82
New Member
1 0 0

👍100% fixed the issue for me. 

 

thank you RIDER99

all I did was go to my PayPal account & add the email I use for my shopify account and INSTANTLY the money became available in my PayPal!

 

sbanks
New Member
1 0 0

rider99 that fixed my problem and your instructions are very clear to follow. Thank you!

got2bphenomenal
New Member
1 0 1

Contacted 2 times Shopify Support. Spent too much time useless . They told me in the end to try with Paypal.  🙂