PayPal Express Checkout transactions declined

[mirandabee]

Hi there,

I connected my existing PayPal account to my site and customers who try to pay via PayPal are getting a “Sorry we can’t complete your purchase at this time. To comply with government regulations, this transaction has been declined.”… I’ve reached out to PayPal (and am awaiting a response), but wondered if anyone here could shed any light on this issue?

Thanks!

[Hairandhats]

Same issue so I am following this. Please let me know if you figure it out I've been on hold with PayPal for 4 hours 

[westofkerchief]

Did you have any luck getting this issue resolved? I'm stuck with the same thing and haven't been able to figure it out. 

[mirandabee]

Unfortunately, no. As much as I would like to offer PayPal as means of payment, I have removed it as a method of payment from my shop. PayPal was no help, they referred me to the online chat help and I had to wait 6-8 hours between responses from them (and the responses were not helpful, just basic questions that I had already covered in my initial question). 

[AlexKor]

Which payment gateway was installed instead of PayPal

[mirandabee]

I am using Shopify Pay for credit cards and I also set up email transfers as a manual payment option for domestic customers  

[Missvqb]

Just encountered this problem myself and disabled PayPal as well. 

Does anybody know if the other express checkout payments like apple pay are working ok on Shopify?

[Nitsa]

Where is your store based? What products do you sell? Which countries are the declined transactions coming from?

[Missvqb]

My PayPal payments are working now. Odd as I didn’t do anything other than deactivate and activate again. 

[mirandabee]

I'm based in Canada, I sell handcrafted jewellery and the transactions were Canadian (both within a two hour drive from my location, so same province within Canada).

[Nitsa]

Maybe try as Missvqb did above? Canada should not be a problem, some countries and products are.

[mirandabee]

I did try deactivating and reactivating several times, but it didn't make a difference. I also couldn't get through to PayPal support by phone and the online chat support had no solutions. I don't think my sales have suffered at all from not having PayPal as an option (domestic customers can send email transfers if they prefer not to use credit card), plus I didn't find the PayPal customer support very helpful, so it makes me hesitant to deal with PayPal at all.