PayPal wants invoice

Hsbdheh
New Member
2 0 0

I’m new to drop shipping. I got my first orders a couple days ago and PayPal froze my account. They asked for receipts. I went on the orders page on AliExpress and clicked on download invoice button. I downloaded those and submitted. Was I supposed to do that or did I mess up?

Reply 1 (1)
Helen
Shopify Staff
Shopify Staff
1425 174 254

Hey, @Hsbdheh. Welcome to the Community, and thanks for starting this topic!

 

It seems likely that providing your Aliexpress invoices to Paypal for the products your customers ordered from you, are the correct documents to submit. However, I highly recommend contacting Paypal directly to discuss what is required to resume the functionality of your Paypal account. They’ll be your best resources for guidance on this matter. 

 

Let us know what you find out!

Helen | Social Care @ Shopify 
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