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Paypal

Miranda111
New Member
1 0 0

Hi 

 

Im not sure if I have set my Paypal up right , and I have orders that have paid with paypal , I haven't received the money from the orders is there someone that I can speak to 

Thanks 

 

Miranda

Reply 1 (1)
Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 461

Hey there, @Miranda111 

 

Bo here from Shopify Support! 

 

I am sorry to hear that you have not received the expected payout via PayPal. If you go to Settings > Payment you will be able to see what PayPal account is connected to your Shopify. Shopify often automatically attaches the PayPal account associated with the account owner email. If this is incorrect you can Deactivate PayPal and then connect the correct account. If you are still waiting on this payout I would recommend reaching out to PayPal directly here

 

All the Best,

Bo

Bo | Retired Staff Member