Pending balance information

Solved
nekoprints
New Member
1 0 0

HI there! 

Recently about a week or two ago my balance info is all gone.  It really sucks because it really helps seeing how much will be coming in. 

under settings > payouts > view payouts I used to see previous payout, next payout, and balance. Now I just see Balance. 

How can I get the other options back? 

nekoprints_0-1626179995780.png

This is all I'm able to see

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Trevor
Community Moderator
Community Moderator
2810 366 565

This is an accepted solution.

@nekoprints 

If you have pending payouts that should be showing, then the issue will need to be investigated further. To do this, you'll need to contact Shopify Support so they can escalate this issue on your behalf. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


Trevor | Community Moderator @ Shopify 
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Laurie_Nickerso
Excursionist
21 0 6

I have the same issue. Looks like there's an updated "finance" page and things are missing. I'll contact support to figure out how to show the balance. I need to be able to see the balance and anticipated payout to plan for my business purchases. It's annoying that it is missing all of a sudden. 

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