Pending mastercard and visa payments for past month

[Muskaanuk]

I have been on shopfiy for the past 2 months and all my visa and mastercards payments have been pending and not cleared into my bank account , eventhough I have updated settings etc.

My bank confirmed their is no issues on there part as my PayPal payments are going through.  Its very disheartening that simple things are not clear and as a small business creates difficulty as I'm unable to access funds.

Any help would be much appreciated. 

 

Please help

[Ollie]

Hey @Muskaanuk.

Thanks for reaching out. 

Since we are unable to authenticate you for the store in question over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, if you are experiencing issues with receiving your payouts, we will need you to speak with our live support. With that being said, you can get in direct contact with our live support by navigating to our Help Center. 

Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.

Let us know if you have any questions.