New Shopify Certification now available: Liquid Storefronts for Theme Developers

Pending Payments Issue

New Member
5 0 0



Not sure how I managed to miss this, but I still have a pending payment from June last year - how do I go about processing it. The customer checked out using Visa. And there's no record of the payout in my bank statement.



Reply 1 (1)
Shopify Staff
Shopify Staff
983 103 122

Hey, @marklarner!


Thanks for posting in the Shopify Community. 


Would you mind sharing a screenshot of the order page from your admin? Feel free to redact any personal information from you or your customer. If you can also share a screenshot of the order's timeline (check out this help document for instructions on finding the timeline) that would be super helpful on determining your next steps.


I look forward to helping you further!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog