Pending payout for over a month struggle..

ShamsaZ
Visitor
1 0 1

I’ve had 2 pending payments for over a month. I’ve been struggling to sort out my payout. Please help. 

I’ve checked forums and help page nothing makes sense. 

Replies 2 (2)

Blair
Shopify Staff
1929 256 228

Hi @ShamsaZ,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your payouts, to ensure this gets resolved. To gather a bit more information, are you seeing a payout date within the Payments section Shopify admin?

 

If not, I'd encourage you to connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account details through the Community. They will be able to determine why it's stuck in a pending state and ensure it gets resolved as quickly as possible. 

 

To connect, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

To learn more about pay periods and their various statuses, I'd encourage you to check out our Getting Paid document. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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jaynew_
Tourist
17 0 1

Were you able to get this all sorted out? I'm experiencing the same thing and its beyond frustrating. I just want my money! How long did it take?