Physical Gift Cards: More Detailed Documentation

thefourthplace
Explorer
52 0 48

I just made an order for physical gift cards from Shopify, and I am finding the documentation and user interface less than transparent.

Context: I ordered a single design, with the expectation of loading cards at the time of sale with a certain amount (pre to avoid pre-loaded cards that 

 

Is there some more detailed documentation available that I am not finding, that would help me with the following:

- Issuing gift cards directly from the POS app (without using the desktop site/app)
- Issuing gift cards with custom amounts directly from the POS app (without using the desktop site/app)

- Associating a card/code to the gift card when sold
- Associating an email/customer to the gift card when sold

- Selling physical gift cards as a shippable product

Please no responses suggesting paid or third-party apps. If a fairly technical user can't do this out of the box, the gift card functionality isn't a minimum viable product let alone competitive.

Ian Struckhoff
The Fourth Place
https://thefourthplaceforgeeks.com
Replies 5 (5)

STGPRS
Visitor
2 0 0

Agreed! 

one1michaela
Visitor
2 0 0

Ian, were you able to find an answer? I want to order gift cards too but I am not sure the best route to take. 

thefourthplace
Explorer
52 0 48

I was eventually able to piece most of this together.

 

Once you have physical gift cards, you can enable them in the settings on the POS App itself, to make them quite easy to sell at the POS. That setting is just a bit buried.

 

Then to sell one, you use the "Add Gift Card" button, choose Physical, choose the amount (which can be custom), and scan the card. That associates that card code with the value and activates it.

I think to associate the card with an email address, they need to choose an email receipt, and possibly opt-in. I don't see a way to make that a likely flow for the customer.

 

I have been unable to work out how to sell physical gift cards on my online store as a shippable product. Even with physical cards enabled and selling at the POS, buying a gift card on the online store only sends an email code, and it can't be associated with a physical card.

Ian Struckhoff
The Fourth Place
https://thefourthplaceforgeeks.com
one1michaela
Visitor
2 0 0

Thank you for your response! Do I have to buy them through Shopify or can I use a 3rd party?

stagefright
Tourist
5 0 2

I am also looking for this answer. I need to order physical gift cards as every time I sell gift cards in store only a receipt paper code prints out and it's very unprofessional. I was looking into getting cards from shopify but they are rather expensive and I would like to know if I can order them through a third party.