Pick Up notification missing in certain orders

[sandyng]

Dear Community, 

We received a number of customer inquiries about missing the local pick-up notification. 
At first, we thought it was because of the subscription products by recharge - they have a different naming in defining the local pick-up option. 
But we soon realized the same issues are found with all other products. 

Possible reason:

We have changed to Sendcloud for the fulfillment process. 

How could we find the solution of the missing notifications/ emails to the local pick up.