Pickup location outside of buyers country

[tjay111]

Hi,
after deploying the modification (https://changelog.shopify.com/posts/enable-ship-to-store-fulfillment-and-offer-better-in-store-picku...) the cart no longer shows the option to pick up in another country, which made the whole process very complicated for our process (we offer pickup at events worldwide). We also tried external plugins, but none solved this problem.
Would it be possible to enable this function again, or at least advise how to display the nearest pickup points (even though they are abroad)?

[blanklob]

Can you explain this more please how a can a customer pickup an order on an other country?

[tjay111]

As I wrote – we know that in a few days/weeks we will be at a specific event somewhere in the world, and there our customers (from any country) will be able to pick up the ordered goods that we will bring there. So they won't have to pay for shipping.

It's not important why we use it like that, but why it worked last week and now it doesn't. And how to return this option, which suited us perfectly.

[kolevich]

Hi @tjay111,
If your issue is caused by the changes of the default Shopify functionality, then I assume you should reach Shopify support on that. They should explain why the behaviour has been changed and if there is a way to get it back.

If you miss flexibility for in-store pickup options displayed at checkout, then you may consider apps such as Calcurates.

[JRT1]

We have the exact same problem. All of a sudden, people from other countries cannot select pick-up anymore. We're talking with Shopify, but apparently, they're not really familiar with the issue.

[KeeleyTheobald]

We are also having this exact issue. We supply schools in a country whose pupils come from all over the world. Their parents could order from our store globally before the update and now they are unable to view the pick up locations at checkout. The store hasn't worked now for 9 days and I have been on with Shopify Support every day since. They raised it as a bug fix with shipping who are now trying to say that the store never had the ability for people to view the locations from outside of the country - they must have been using VPN. It has been infuriating and Shopify will not accept that their update has removed this functionality.