How can I close my store due to insufficient funds before the second bill?

Avahgarcia02
Visitor
1 0 0

I’m trying to close my store but it says insufficient funds I paid it the first bill but want to cancel it before my second bill comes how can I close it? ASAP 

Reply 1 (1)

Trevor
Community Moderator
3391 459 982

@Avahgarcia02 

When closing your store, any pending charges will need to be paid for. If you're unable to pay for the invoice and need to close the store, then you'll need to contact Shopify Support as they'll be able to escalate the request to our Accounts team who can assist with closing the store without needing to charge the pending amounts. 

You can do this by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog