Please add Parcelforce!

Elizabeth_Ward
Excursionist
25 0 4

Shopify does not have Parcelforce as an option on the tracking numbers.  Please add it!  Royal Mail and Parcelforce are not the same thing!

Liz

Replies 28 (28)
Don
Shopify Staff
Shopify Staff
2024 139 267

Hi there Elizabeth!

Don here from Shopify!

Thanks for taking the time to reach out to us here via our merchant forums to outline your feature request. 🙂

I will write this up for you with our developer team to let them know it's being looked for by our UK merchants.

Feel free to let us know here or via our support site any time you'd like to request some other missing functionality or any time you have any further questions for us.

All the best!

Regards,
Don

Don | Social Care @ Shopify 
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Christine_Chau
Excursionist
17 0 6

Still no standard shipping carrier option for Parcelforce despite them being one of the UK's largest couriers. It's the equivalent of not having UPS available as a standard carrier in the US! It's crazy. Please do add it to the system! 

 

 

bookman
New Member
1 0 3

Yes Please add Parcelforce

 

 

Robert_Lickley
Tourist
9 0 14

I am sure there are a million other things to work on - but to add parcelforce would take someone seconds.

 

https://www.parcelforce.com/track-trace?trackNumber=

 

Just pop that in the courier list and let us select it. Please!

SteveT
Excursionist
10 0 18

Yes!!!! Please add it Shopify

It's a major courier in the UK and we need tracking on our customer accounts.

Peter_S
Tourist
5 0 4

Yes please add Parcelforce.

Can somebody please tell me why it hasn't been added.

Royal Mail is on the list but they only deliver small parcels.

Peter_S
Tourist
5 0 4

I haven't tried installing it yet, but I just found this Parcelforce Shopify "Unlisted App"

 

https://send.parcelforce.com/content/marketplace-orders/shopify

 

I'm not sure if it will update the shipping status. I can't find a video showing how it works.

 

ONESPORTS
Tourist
3 0 3

COME ON SHOPIFY... Add Parcelforce!

SteveT
Excursionist
10 0 18

It seems like that's just an integration to get the order details into your parcelforce account to produce a label. It won't give you want we are all asking for.

 

It's a simple change by Shopify but despite Parcelforce being a major UK courier they don't seem to want to do it.

SteveT
Excursionist
10 0 18

Don,

 

Is there any update on this. It's our main courier and it's coming up with DHL Ecommerce!

JonWright
Shopify Partner
818 123 351

Don't know if it helps but we use this service https://despatchbay.com/home which includes ParcelForce. They have a Shopify app, so when we send a parcel via ParcelForce the tracking code etc gets populated into Shopify.

If helpful then please Like and Accept Solution

Owner of Neuralcandy Shopify Agency
Peter_S
Tourist
5 0 4

Am I right in thinking that it's not just a case of Shopify adding a link to Parcelforce tracking. They would need to work with Parcelforce to enable the status notifications and map tracking updates to work?

 

Anyone know of a way to edit the Order Status Page to remove this part:

 

Your order is confirmed

We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.

 

So that it just shows the tracking number.

I've had customers going back to the page to check the status which doesn't change.

Or should I remove all the links to this page in the notification emails, or is it just the Shipment out for delivery email.

 

Perhaps Parcelforce aren't aware of the problems this is causing.

 

Pete-H
Excursionist
14 0 10

I too have asked Shopify to add Parcel Force to their list of carriars, but they just tell me that it needs to be looked into by their developers.  From what I can see on our order pages it is simply a link that takes you to an external tracking page.  That would take someone second surely?

SteveT
Excursionist
10 0 18

We use despatch bay for parcelforce and didn't realise they did that. Only been on shopify since October so will have to test it and see. Maybe we are too quick to add the tracking info manually before it has synchronised. Does it provide the proper link for tracking then?

Pete-H
Excursionist
14 0 10

Hi Steve.  We have only been using Shopify for a couple of months ourselves and haven't yet decided what route to go for tracking shipments.  We use Parcel Force as our principal carrier and just use their standard interface for booking and tracking shipments as we always have.

 

We can enter the tracking number into the relevant order page on Shopify, but there is no option for Parcel Force in the drop-down list of carriers, so it's not a whole lot of use!  That's what I meant in my post really - if Shopify could just add Parcel Force to that drop down list in the order screen then it would make our (admin) lives easier.

 

I have still to research and decide on the best integrated tracking system to use with Parcel Force, so would be interested to know how you get on with Despatch Bay? Pete

JonWright
Shopify Partner
818 123 351

Quick update on Despatch Bay as I see people are asking questions.

 

- Yes it adds the tracking number automatically into Shopify

- It automatically sends an email to the customer with tracking number in and when they click it it takes them to a parcel tracking page on the Despatch Bay site

 

Here's a screenshot showing you what the order page looks like in Shopify:

Parcelforce tracking.png

 

If helpful then please Like and Accept Solution

Owner of Neuralcandy Shopify Agency
Peter_S
Tourist
5 0 4

Am I right in thinking that Parcelforce is never going to be added to the list, or if it is it could be years away. It seems very strange that it's not on there.

Could someone please tell me if there is any intention of adding it. Shopify doesn't work very well for me without it.

PluginHive
Shopify Partner
796 31 90

Since Shopify doesn't directly support Parcelforce, it would be better to use an app that can handle this. Use the Multi Carrier Shipping Label app that would help you handle Parcelforce shipping as well as tracking. The app helps you show real time rates, print labels and also handle tracking by sending order status details to your customers via email. 

Also, you can view the status of all orders from the tracking dashboard within the app. 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
SteveT
Excursionist
10 0 18

We use Despatch Bay for Parcelforce. Once the parcel has been accepted by Parcelforce the order is automatically fulfilled and a tracking link is provided. Couldn't be easier!