Please Help! Customers cannot complete orders from store.

Zavorthemoment · ‎04-29-2021

Hello,

There seems to be a major issue with the payment processing of our store. While using credit cards it says that the payment cannot be processed right now, please try again later. This is a reoccuring issue with several customers.

Please help!

Oscar

Trevor · ‎04-30-2021

@Zavorthemoment

That is definitely concerning. Could you tell me what payment providers you have enabled in Settings/Payment Provider? If you're using an eligible payment provider that offers a test mode, could you check to ensure that test mode is not enabled by clicking "Manage" on the payment provider you have enabled?

Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Please Help! Customers cannot complete orders from store.

Please Help! Customers cannot complete orders from store.

Community Blog Articles