Hi there Shopify forums!
I have a large flat rate box I am trying to ship out ASAP. For some reason there is no option for this size, all other sizes are available but this one?
It’s very strange— I find the size, flat rate large 12 x 12 x 5.5, but it is available only for APO Army Adresses, I don’t think I should select this though for fear it will be returned back to me?
Should I go ahead and list under custom box ( even though this is a USPS flate rate?)
I regularly use this box size for my large items and could possibly go through USPS shipping but I would love to go through this Platform as I keep many tracking numbers stored here and wouldn’t want them separated using outsourced shipping. Wondering if there’s any way we can add this box size into the shipping category.
Any and all help is appreciated
Is the issue still persisting? Ideally, the USPS Flat Rate boxes are a great option for heavy items and a well-known cost-effective shipping option.
I’m not sure why the box option is not available or all addresses. Have you tried contacting Shopify support?
One of the workarounds for this issue will be to add the same (12 x 12 x 5.5) dimensions of the box, in the package section so that, this box is used while shipping by the USPS carrier.
I know this post was a while ago but I found a solution:
Step 1: Go to the Shipping section
Step 2: Scroll down to Package and Select Add package
Step 3: Select Carrier packaging and there should be a pop up.
Step 4: Select USPS packaging
Step 5: Select the flat rate packaging type (You should see the Large Flate Rate Box)
Step 6: Click Add package
I did this yesterday and it works for one of my orders. Hope this helps!