Please help —No “Large” Option Listed for USPS Flate Rate Box?

Natalie1783
New Member
2 0 4

Hi there Shopify forums!

I have a large flat rate box I am trying to ship out ASAP. For some reason there is no option for this size, all other sizes are available but this one?

It’s very strange— I find the size, flat rate large 12 x 12 x 5.5, but it is available only for APO Army Adresses, I don’t think I should select this though for fear it will be returned back to me?

Should I go ahead and list under custom box ( even though this is a USPS flate rate?)  

 

I regularly use this box size for my large items and could possibly go through USPS shipping but I would love to go through this Platform as I keep many tracking numbers stored here and wouldn’t want them separated using outsourced shipping. Wondering if there’s any way we can add this box size into the shipping category. 

 

Any and all help is appreciated

Replies 14 (14)
ASeller
Tourist
7 0 13
In the past, it wasn't there for me either, but when I went back a few days ago, it was there.  I don't know why it's not showing up for you.  This is definitely a question for the Shopify help center.
Walleye11
New Member
1 0 0

So read the forum and it is not popping up for me either.  I went to the USPS site and it was going to cost me $22.10 to ship it from there.  I had an idea and cut the glued flap from the inside of my flat rate box and turned the box inside out and taped the flap back into position.  Now, none of the "Flat Rate Box" writing is visible and it looks pretty much like a standard box with some writing regarding Priority Mail Service.  That same box cost me $9.60 to ship from Shopify.  I will let you know if I get kick back out of it, but I don't really see why I would. 

 

 

cathynicholsart
Tourist
4 0 2

Thank you, but this is exactly what I tried, and the Large Flat Rate Box option is not listed.  Perhaps it is only for some customers...

cathynicholsart
Tourist
4 0 2

Never mind! You are 100% correct! This is a great solution. Thank you!!!

ralphabet
New Member
1 0 0

Solved! I had the same issue. I was able to go to Settings > Shipping and Delivery > Packages > Add Package. I was able to add it there and when I went back to my order it showed up as an option in my saved packages. 

Good luck!