POS and Android device

CraftyJuniper
Tourist
6 0 1

What hardware options are available to me for POS on my Android phone?  I understand the Shopify POS App works with android but what about hardware for scanning credit cards?

Replies 16 (16)
Olivia
Shopify Staff
Shopify Staff
941 82 173

Hey, @CraftyJuniper.

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with our network. At this time, our Android POS is more limited than its' iOS counterpart, but you certainly have a few options for accepting credit payments:

Make sure to check the "tech specs" under each link to ensure compatibility and make sure you meet all requirements for using each reader. All of our other hardware also includes information on compatibility through Shopify's Hardware Store.


For any other questions that might come up around devices to use Shopify POS, make sure to check Shopify POS basic features by device.

Let me know if you have other questions.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

olioh
New Member
3 0 0
Hi there
 
We are a charity based in New Zealand.
 
Basically - TL;DR: what card reader options to you provide for New Zealand Android users?
 
We have set up with Shopify basic plan to be able to sell a calendar as part of our fundraising.
We want to sell online but also have an event planned where we will need to take card payments.
 
Since we are already signed up to Shopify, we were looking to use Shopify POS with the wisepad 3.
Looking at your documentation, it seems to only be compatible with iOS. Unfortunately, we may not always necessarily have access to an Apple device.
 
Is there any support for Android devices? I see that Stripe use the same hardware and are compatible with Android.
 
Thanks in advance for any help you can provide on this matter.
 
Best wishes
 
Olivier
Olivia
Shopify Staff
Shopify Staff
941 82 173

Hey, @olioh!

Welcome to Shopify Community.

Thank you for joining this thread and sharing your question. At this time, Shopify only supports the Wisepad 3 terminal for New Zealand.

As you mentioned, the Wisepad 3 reader is only compatible with iOS devices. An alternative option for payment processing in New Zealand, is to use an external card reader. Make sure to check out that link for further context on how external card readers work with Shopify.

I trust that provides some extra guidance, but if you have further questions please let me know.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ShantiShan
Tourist
9 0 3

hello,

 

I am new to Shopify, still in my 2-week free trial. I would like to proceed with using Shopify for my online store however I have an Android and all of the Android compatible POS card readers are sold out! when do you expect to have more available? I am hesitant to commit to Shopify if you cannot meet my needs. I do not want to have to use a third party for transactions.

 

thanks for the help

 

Olivia
Shopify Staff
Shopify Staff
941 82 173

Hi, @ShantiShan!

 

A very warm welcome to Shopify!


Thank you for joining our thread and sharing your question. 


I know it has been sometime, but if you still need support I am here to help. In order to look into any hardware backlogs on your behalf, I just need to know what region your store is based in to confer with the appropriate warehouse.

 

I look forward to your reply,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lxd
New Member
3 0 0

Why does Shopify not support Android for POS?  This means I cannot use my Shopify POS app.  OR I have to hand input all POS sales?

Olivia
Shopify Staff
Shopify Staff
941 82 173

Thanks for reaching out, @lxd!

 

Shopify POS absolutely works on Android devices, and many upgrades have been made since my original reply in 2021. Here is the full list of compatible devices: 

 

22-56-96946-28364

Please let me know if you have specific concerns you'd like to discuss.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lxd
New Member
3 0 0

Hi Olivia,

I mis-stated my question.  The Shopify POS app works on my android.  I cannot find card readers that work with my android.  All of the readers state that they are iOS.  The links you provided in your earlier responses are now broken.

I have used my Shopify POS app on my phone but I had in input the card number etc. by hand.

Thank you,

Lisa

Olivia
Shopify Staff
Shopify Staff
941 82 173

Thank you so much for clarifying, @lxd.

 

I'd be happy to offer you some solutions. In order to do so, can you please confirm your region for me?

 

This way I can offer you a compatible option.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lxd
New Member
3 0 0
Hi Olivia,

I'm based in the US.

Thank you,
Lisa
Olivia
Shopify Staff
Shopify Staff
941 82 173

Thank you for clarifying, @lxd .

 

Upon checking, I see that our stock for Android card readers is currently low. Therefore, I invite you to become a Chipper Tester for Android devices by using a brand new Chipper 2X BT card reader


While this reader is only available for iOS users, we have opened beta testing with some Android merchants in order to be able to offer it to all Android users in the future. To chat with a dedicated Retail Support Specialist and explore the best fit for you, please connect with hardware-store-android@shopify.com directly.

 

I trust that helps, but let me know if you have other questions.

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Olivia
Shopify Staff
Shopify Staff
941 82 173

I'm writing to follow-up with you again, @lxd.

 

Please let me know if becoming an Android beta user for the Chipper 2X BT card reader is something you might still be interested in. If so, I'd like to ensure you're supported along the way and get the help that you need. 


Let me know,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

CraftyJuniper
Tourist
6 0 1
Hi, if I were a tester would I get the device for free? How is it better
than the chip and swipe device?
Graham78
Shopify Partner
4 0 0

Hi Olivia,

Do you know if there are any plans to introduce Android compatible card readers in the UK?

Thanks,

Graham

Olivia
Shopify Staff
Shopify Staff
941 82 173

Thanks for sharing your question, @CraftyJuniper.

 

The cost for the Chipper 2X BT card reader is $49 USD as listed on our hardware store. If you have an Android device, this is the only reader you will be able to use to connect to your Shopify store. 

 

For iOS counterparts, you may use the Tap & Chip card reader for the same price. Please note that the Tap & Chip card reader is currently out of stock, therefore, please continue with the Chipper 2X BT reader instead.

 

Warm regards, 

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Olivia
Shopify Staff
Shopify Staff
941 82 173

Thank you for reaching out, @Graham78.

 

While I do not have any public information available on this matter, I can share that we are continuously looking to increase our product offering and support our merchants globally. 

 

At this time, we support the WisePad 3 Terminal for iOS devices in the UK. If using an iOS device is not possible for you at this time, or you do not meet the eligibility requirements, then you may also use an external reader

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog