New Shopify Certification now available: Liquid Storefronts for Theme Developers

Possible scam

1 0 0

I am a client of "" I made a purchase of €35 on this page and two days later your website disappeared, I would like to know what kind of help you can give me and why there are problems with this online store. Currently the money has already been debited from my bank account through the "LINK" payment system.

Reply 1 (1)
Shopify Staff
Shopify Staff
1176 94 180

Hi, @Esalva4.


Thank you for reaching out! 


I can understand and appreciate your concern with your order. Shopify is the website and shopping cart service that some merchants use to run their online stores. However, we do not manage the shipping or sales of the store. We advise replying via the original order notification email you would have received. Suppose you don't receive your order in a reasonable amount of time. In that case, you can always contact PayPal or your credit card provider for further options regarding your payment and possible refund options. We cannot recover your money for you as we do not operate businesses on behalf of our merchants on the platform. I will say this, though, we absolutely do not condone any fraudulent activity on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally, which we can use to investigate the shop as needed. We will look into the store's activity and take action where appropriate. For legal and privacy reasons, we will not be able to share the results of this investigation with you.


Please let me know if you have any further questions!

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog