Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi all,
I am currently experiencing a problem with the Preorder Me app that we are using within our Shopify Plus store. When we assign an order for pre order within in the app it adds a note to the order and ready for it to be fulfilled when the stock is available.
The stock is now available but the orders stay in 'Unfulfilled' and no further action from PreOrder Me happens to now trigger this order and fulfill it. I am having to manually create another order in Shopify so that it sends the notification to People Vox (our warehouse system) and brings the order into that system for it to be fulfilled properly. This order/product is now stuck, even if I manually fulfill it in Shopify and then immediately unfulfill it again to try and retrigger it.
[REDACTED]
Is anyone else experiencing issues with fulfillment when using the PreOrder Me app or any apps that handle pre orders? Are there any recommendations to fix this or for any other pre order apps that may work better?
Thanks for any help.
Solved! Go to the solution
This is an accepted solution.
Oh yeah, 100%! You don't need a preorder app if that's all you're trying to do for now. 🙂
Note that it may not work well since the primary issue seems to be that the order isn't flowing through to your warehousing solution even with it being a regular order. But you can try this out and see how it goes.
In Flow, you'd set it up as -
1. Use the "When order created" trigger
2. Add a "Wait" if you'd like - for however long
3. Add a condition to check if the order has a specified tag
4. Run the action - Hold all fulfillment orders (and add a note)
Let me know how it goes!
Founder & CEO, Artos Software
Hey Leon,
We also run a pre-order app (Early Bird). Keen to see if our simplified process would suit your business better.
I'm the non-tech co-founder but from my understanding, we keep it simple by helping you auto-tag each order as a "pre-order". Then set it to be a "Hold/Scheduled" fulfillment until your selected release date.
On the release date, our app automatically changes the fulfillment status from "Hold/Scheduled" to "Unfulfilled", and you or your inventory management system take control from there.
Technically we let Shopify take care of the fulfillment status based on your selected pre-order purchase option:
This way we don't interfere with fulfillment systems and let you or your inventory management system retrieve the data from Shopify's native Orders.
Keen to learn more about what your pre-order end-to-end process looks like and see if we're the right fit for your business. I'll ping my technical co-founders in the morning (it's 1am here in Australia haha).
We have a free plan with no commission fees too for you to try on a test product first.
Hey @leon99,
Jo pinged me to confirm but yes Early Bird does use Shopify's native "purchase options" for its preorders. This will work with external fulfillment centers, and you have the option of letting the app release the "hold" on the fulfillment on the specified date automatically, or you can manually release it yourself if restocked early.
Happy to help you trial this if you're interested!
@leon99 We run a Preorder app full time, so I can share some context here.
It seems like the app is not making use of "Purchase options" - a new, native way for preorder apps to integrate with Shopify and share the right information about a product's purchase. This is likely why you are seeing a note on the order and why it stays unfulfilled.
In general when you use a preorder app with purchase options under the hood, the order will flow into Shopify - just like any other order - but in other more preorder-friendly states like Scheduled or On Hold (a manual lock that needs to be overridden to start fulfillment). You'd then release the hold on a specific date or based on certain changes like when the product is restocked.
It sounds like what you're looking for is something like this: Customer places order > Order stays on hold until stock is available > Product is restocked > Warehouse system is notified to fulfill. With an app that uses purchase options and a set of custom Shopify Flow actions, this should be doable. 🙂
Hit me up if you need help with this!
Founder & CEO, Artos Software
Thanks! This has been very useful in figuring out how to manage our orders.
Could I set up a Shopify flow automation to take all orders that are in pre order (all orders with the tag pre order) to put them in to Scheduled or On Hold and then when we can fulfill the order, either doing it manually or another automation to change the status?
I've put this forward to our developer to see what he thinks about it, but it sounds like this could be the solution.
This is an accepted solution.
Oh yeah, 100%! You don't need a preorder app if that's all you're trying to do for now. 🙂
Note that it may not work well since the primary issue seems to be that the order isn't flowing through to your warehousing solution even with it being a regular order. But you can try this out and see how it goes.
In Flow, you'd set it up as -
1. Use the "When order created" trigger
2. Add a "Wait" if you'd like - for however long
3. Add a condition to check if the order has a specified tag
4. Run the action - Hold all fulfillment orders (and add a note)
Let me know how it goes!
Founder & CEO, Artos Software
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