Proble with entering credit card information on mobile for my shopify store

Krisztian08
Visitor
1 0 0

I got a proble when i want to order from my store on online the text box for the credit card information doesnt show 420570894_1071743244159535_8813059695155442436_n.jpg

Reply 1 (1)

Erin
Shopify Staff
944 127 147

Hi, @Krisztian08. I'm happy to look into this with you. I just have a few questions to make sure I'm giving you helpful advice going forward.

  • Are you trying to make a purchase on your own store or is this happening to your customers?
  • When did you first notice this start happening?
  • Is the same issue happening when it's attempted with different browsers, devices, or internet connections?

Can you also walk me through the steps you're taking before seeing the page and error messages you shared? The checkout page typically shows errors like this after a checkout has already been attempted. Are the fields for your payment information appearing before a checkout is attempted? Or are these fields already missing when you first get to your checkout, before attempting any payments?

 

Once I have more information about what's happening I can suggest more to help. Please let me know if you have any questions in the meantime!

Erin | Shopify 
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