Problem with dobbelt shipping costs

Ilas
New Member
2 0 0

Hi! I hope, You Can help. Lately I have a quite some cases, where paying for delivery is taking twice. It happened all the time last few days, when customer ordering more, than 1 item. Best, Ilas

Replies 2 (2)
PluginHive
Shopify Partner
796 31 90

Hi,

One of the main reason why the delivery charge is doubled might be the package weight. Please ensue you have configured the product weight correctly. Another reason is Shipper address or recipient address are with in the serviceable area for the carrier, they charge huge surcharge for such addresses. Please verify the same.

Other reasons might be the following:

  • Multiple packages are not accounted for during calculation of rates
  • Dimensions are not accounted for during calculation of rates
Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Ilas
New Member
2 0 0
Hi! Thank You very much. Weight thogh under 5 kg. Everything is just
standart. It startet very suddenly out off the blue. I will look
further...
Best, Ilas