processing payments error

Dyilmaz
New Member
4 0 0

When a client tries to purchase they get an error notification.

 

This happend an other time also but happens again now and im getting a bit frustrated why this is happening al the time with shopify payments.

 

error is this - there was an issue processing your payment. try again or use a different payment method.

 

Please fix this asap i lose a lot of money because this problem comes back every single time.

 

Shop URL: https://queenlonden.com

Replies 3 (3)

Victoria
Shopify Staff
2071 147 242

Hi, @Dyilmaz.

 

Thanks for reaching out and posting to the Shopify Community.

 

I'd like to gather a bit more context to troubleshoot the issue effectively. Could you provide information on the following:

 

  • Please share a screenshot of the error message customers are receiving.
  • Does this error message only occur when checking out through Shopify Payments? Does this happen with other payment gateways?
  • Is this affecting all customers or only the 2 specific customers mentioned?
  • Have you tried checking the Abandoned checkouts section of the admin? I recommend clicking on the abandoned checkout and viewing the payment timeline for additional information. 

 

While you're here, I'd love to share some helpful tips for your store. As I was browsing your storefront, I noticed you haven't had a chance yet to add a favicon image. You can check out our help center resource to learn how to add a favicon to improve branding. 

 

I look forward to hearing back!

Victoria | Shopify 
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Dyilmaz
New Member
4 0 0

Hey, Victoria 

 

we already have a favicon image.

 

but it happens to some customers not al of them. i have tried everything but your own colleauge also said there was a problem with checking out and this is with shopify payments.

the error is not seen in the abandoned checkout section.

i have tried to pay with other people their payments to see if it works.

some people can't pay some people can so the problem is not their with al the people.

 

bd33ba24-0664-4fc0-a95f-59880e10554e.jpg

Victoria
Shopify Staff
2071 147 242

Thanks for your reply, @Dyilmaz.

 

We appreciate you sharing additional context on the issue and that some customers are experiencing this. 

 

Based on the screenshot you shared above, it looks as though there's also an error with PayPal Express Checkout.

 

Since you've already reached out to our support team to create a support ticket, I recommend replying directly to it so our team can investigate more closely. This would be the next best step to resolving the issue as our community forums do not have access to your admin and abandoned checkout section. Our support team may need to troubleshoot your checkout and take a look at the backend of your account. I would check your inbox, spam or junk folder for your support ticket and reply to it so the appropriate team can receive your response.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog