I saw an ad on Instagram, and placed an order with a merchant who is using your services on 26 November 2021. After making the payment, I realized that I was not given an option to choose the color of the product (it was a phone case) and only got an confirmation of the order through an SMS link.
I wrote back to the merchant and the email address provided on their page (firstname.lastname@example.org) but till date have got no revert nor the product ordered and paid for.
I am suspicious that this is a scam/fraudulent merchant as 1) The product is undelivered after the mentioned 6-7 days of shipping. 2) The Paytm Wallet used for the transaction mentions the merchant as E Commerce, and not their name (Uniioncase) 3) I have not got any revert on the emails I have sent to the merchant's given contact.
I am sharing screenshots of the purchase and related documents.
I have also not been able to complaint on the shopify website/support page as there was no email taken in by the merchant (except phone number as an identifier) and therefore there is not match of email and Order Confirmation URL.
Please look into this as it could be an abuse of your platform and trusted name. The amount might be insignificant to you but as a first time customer it really tarnishes your name as a brand, that you are letting fraudulent merchants get away.
I have also not heard back from your social team on Instagram, where I have reached out as well. Please look into this and advise and sharing the screenshots below. Also share your formal email address for support where I can share this.
Thanks and I look forward to a speedy revert!
Payment on PaytmEmail to Merchant (Unresponsive)Merchant Advertisement (Ongoing)Merchant Page on InstagramOrder Confirmation URL and PageOrder Confirmation Link on SMS
We're not available to provide social support via Instagram at the moment, though you can reach out via our Facebook or Twitter accounts for general Shopify support.
All the best!
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