Product's weight updates

Rae3
New Member
1 0 0

Hi there Shopify community

I'm having a hard time figuring out why my product's weight won't update. Here's what's up;

-I went in my product page a few weeks ago and manually changed the weight of all of my products. No problem there, when I go back to my products, their changed weight is still showing the newest changes. 

-The issue is when I'm fulfilling my orders and purchasing shipping labels through Shopify; the weight of the each individual product hasn't updated and still remaining the same as what it used to be in the beginning. That also means that when my customers are purchasing an order with shipping, they are paying a shipping fee that could most likely be less than what they are currently paying.

I'm confused! How can I make sure my product's weight are properly updated everywhere?

 

thank you in advance

Replies 0 (0)