Product Stock going into Negative

therisemtb
New Member
1 0 0

Hi,

 

Some of my products continue selling when out of stock while the "Continue selling when out of stock" box is not checked. I am tracking the inventory, once it reaches zero, someone can still place an order and the stock level will go to -1. I am fulfilling orders from 2 warehouses if that's relevant to my issue. How can I solve this? I am pretty sure all the settings are set properly and this is a shopify issue somehow. Any ideas

 

Thanks a lot for your help.

Reply 1 (1)
Moira
Shopify Staff
Shopify Staff
920 119 150

Hey @therisemtb

That's strange for sure! It's definitely hard to say what might be happening here, however, we can help get to the bottom of things.

If your product settings were not set to allow overselling, and these orders came through anyway, it might be possible that you have an app that is controlling your inventory. Do you happen to know if you manage inventory via any apps? You can check this by heading to your Settings > Locations then scroll down to the App Locations section. In the example below we can see that my store has 2 dropshipping apps that dictate inventory:

21-10-way0u-4xnnq

Also, have you made sure to checkmark the Track Quantity box on all products/variants?

21-10-gqxer-pkm42

A quick way to enable this is through the Bulk Editor function. You can bulk edit products from the Products page in your Shopify admin:

21-10-1q7kq-4dkkm.gif

TIP: If you need to receive direct notifications of low stock levels, then install an inventory alert app from the Shopify App Store.

I do hope this helps!

Moira | Social Care @ Shopify
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