Re: Propel Subscription recurring payment Options not showing clearly

Propel Subscription recurring payment Options not showing clearly

Pup_Planet
Tourist
6 0 1

Can anyone please help? I use Propel Subscriptions App to allow my customers to select and set up a recurring order for a product at a discount.

 

On my product pages, it shows payment options but not the Propel Subscription options to get a discount when doing automatic repeated orders. It only shows when you click 'View full description'.... but my customers do not click this and instead do not see a way of getting a discount for repeat orders.

 

Can anyone help me have the options showing without clicking 'View full description' please and it shows straight away?

 

Example:

https://pupplanet.co.uk/collections/food-kibble-eden

 

Pup_Planet_0-1714308560904.png

 

on product full detail screen:

Pup_Planet_1-1714308632119.png

 

Replies 4 (4)

SealSubs
Explorer
79 1 4

Hi,

 

If I understand your correctly, you want to also show the subscription options in the product modal popup, which shows up when you click the "Choose options" button on your collection page?
If a subscription option can show up in there mostly depends on the subscription app you are using and how are they integrated with your theme.

In our Seal Subscriptions app, we have integrated a lot of themes into our system, which means that our app can usually show the subscription options in there automatically. But if it happens that the subscription widget doesn't show in there, we can usually make adjustments to our app to make it compatible with your theme.

As you are using a different subscription app, I think it will be best to contact their support team and ask them for help with that. They will know best what to do and if their app is capable of showing the subscription options in there 🙂

Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials.
Pup_Planet
Tourist
6 0 1

I’ve moved my subscription app to yours… thank you, looks a lot better. 

Pup_Planet
Tourist
6 0 1

So sorry… can I ask…. If a customer selects a subscription then ‘Shop with SHOP PAY’…. Does it not work as I can’t see subscription details at checkout page?

Pup_Planet_0-1716134077362.png

 

Pup_Planet_1-1716134095191.png

 

 

SealSubs
Explorer
79 1 4

Hi,

The subscription option does work with also ShopPay payment processor 🙂

I have checked your shop and can see that this issue in your shop is caused by another app, called something like Easify Produt Options. Can you try deactivating it or uninstalling it to see if this resolved the problem?

Also, if this doesn't resolve the problem, then it will be best to contact our support team at support@sealsubscriptions.com so they can take a look at this. We don't check the Shopify Community forums so often so you can get faster support there 😉

Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials.