Purchased product, seller deleted profile.

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I'm not too sure what to do. I purchased a product a while ago (couple months) and I never received it. When I attempted to contact the seller, they had deleted their profile, store, and everything else. Is there any way I can get my money back? 




Reply 1 (1)

Shopify Staff
1921 256 227

Hi @Chinyoku,


I definitely understand where you're coming from regarding an order that you placed online and would be happy to share some insight on how we can help. 


As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed. 


As more than 4 weeks have passed and you still haven't received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 


Please let me know if you have any other concerns. 

Blair | Shopify 
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