Questions about default packaging size and shipping rates?

chloevdb
Tourist
6 0 13

Hi there! I have 3 different sized boxes I use for shipping; small box for 1 item, medium box for 2-4 items, and large box for 5+ items. These boxes are all different sizes so that's important for shipping rates! I noticed I've been undercharging for shipping on orders with medium or large boxes because my default box was the smaller size and I want to be able to fix that!

Is there any app or anyway to set it up so that if someone orders x amount of items, they get a certain size box automatically? 

Thank you so much in advance!

Replies 84 (84)
Lulu
Shopify Staff
Shopify Staff
911 87 210

Hey, @chloevdb!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

While there isn't yet a way to directly apply package weights to products in the Shopify admin, there are a few workarounds available. While an app like Boxify would allow you to assign different packages to certain products, it does come at an extra cost. There is a 15-day free trial though so you can give it a go and see what you think.

 

The other (free) option would be to set your default package weight to 0.0 and add the package weight to the total weight of your products. For this to work, first, weigh out the medium and the large box. Next, open the bulk editor tool in your 'Products' tab, and add the proper additional weights to the products that use that specific packaging. This will ensure that the live rates pulled at your checkout will be accurate to the total weight of the order. 

 

You can try out both options and see which suits you best. I've also passed your feature request along to our developers for consideration. There is never a guarantee that the feature request will get a green light but the more requests they hear from our community, the more informed they will be when determining which features to develop next.

 

I hope this helps but please let me know if you need anything else at all.

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
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PluginHive
Shopify Partner
796 31 90

You can also try the Multi Carrier Shipping Label app that will help you automate the packing process based on product weight and dimensions. You can add custom boxes and the app will choose the correct box based on the product dimensions. Along with this, the app also helps you automate the shipping process as well.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
alexstonehouse
New Member
1 0 30

I appreciate the work-around suggestion but since shipping is a dimensional-weight calculation, the size of the box really does matter, not just the weight. This is such a basic feature and so many of us need it without paying extra for an app! Please provide basic functionality!

maxirobi89
New Member
1 0 6

This doesn't sound like it works for a business like mine, where we have multiples of products added to one box. If package weights could be added and determined by and "If...Then..." feature PER order, that would help, e.g. "IF an order has any product that is product type VINYL, THEN 8 oz. is added." "IF an order is only CDs THEN 2 oz. for CD packaging is added." We use Shipstation for labels and it has features to help with this but they have lately been malfunctioning, and it would be amazing if this were already taken care of via our actual online store platform.

StainsbyStudios
Tourist
3 0 18

I'm having the same issue. I have just a few products that are much larger than the majority of items I sell. If I use the default package size that suits the vast majority of my products, I will grossly underestimate the shipping fees for these few much larger items. If I change the default to the biggest size package I need then shipping will be way too expensive for everything else I sell. I need to set the default shipping box size and then change it for the items that need specific sizes. It would be even better to be able to have specific shipping profiles that could be assigned based on tags or some other inventory identifier. This is a basic online store function that should be available for standard use. 

 

tmaye14
New Member
2 0 21

Agreed! Glad to see I'm not the only one still dealing with this issue in 2020, but I'm frustrated to see ANYONE is still dealing with this issue at all because it's such a basic feature that should just be available to all shopify users in the first place. I sell painted rocks, canvas paintings and framed drawings that are all vastly different sizes from one another, thus requiring a variety of different sized boxes for shipping (and different shipping rates relative to size). I didn't think this was a problem at first, since shopify lets you add multiple box sizes under "saved packages" in the shipping and delivery settings. But I soon realized this feature was pointless, because it only allows you to select the correct package size for your sold item when creating a shipping label for it, which is AFTER the customer has already paid the shipping rate for the "default" package size. Shopify claims that it'll calculate shipping rates for sold products by taking the dimensions and determining which "saved package" it'll fit into, but I don't see how that's true since it only ever charges the customer for the shipping rate of the "default" package size, regardless of the dimensions of the product being much larger than that of the default box. Completely disregarding the dimensions of the product, it just generates the rate for the default package size, and only charges the customer that rate for shipping. So they only pay like $9 for shipping, and then when I go to select the correct box size I need when creating the shipping, I end up having to make up the difference of the higher shipping rate for the larger box out of pocket. I just don't understand why it can't determine the correct box size to use, and charge the customer the appropriate shipping rate in the first place. Instead, I'm just losing money having to make up this difference myself. Extremely frustrating.

csglouis
Tourist
6 0 29

Bumping this thread again, Shopify does anyone have info on whether this is a feature in progress? There seem to be literally hundreds of forum items about it.

NextDan
Tourist
3 0 5
blueberrystudio
Tourist
3 0 19

Following. Dimensions and weight determine the cost of shipping. Why is this so difficult?

SHOtime
Tourist
7 0 12

Just started selling hats this week, but now my customers will be charged for default poly mailer vs. a box?  

Or everyone has to pay the box amount instead of the poly mailer?  

This is extremely frustrating that this hasn't been solved for by shopify.  

 

blueberrystudio
Tourist
3 0 19
Agreed. I spoke with customer service this week about it. Their solution was to install a separate app that calculates shipping by weight and dimension. The kicker—that app costs an additional $30 a month. I can’t believe that such an obvious feature doesn’t already exist on Shopify’s platform. I’m beginning to think it’s intentional so that they can get more $$ from their customers by making them use extra apps. Incredibly disappointing.
SHOtime
Tourist
7 0 12

Seems to be the response!  I am trying to figure out quickbooks and seems to be the same answer.

Rob_Lent
Tourist
9 0 12

Incredible business plan to make people pay a bunch of extra money to keep other app developers alive, with such an incredibly basic functional business feature for a SELLING platform.... just incredible. As if size didn't really matter..... well, in this case, it most certainly does. Preparing plans to switch back to woocommerce on WordPress. You actually have options and free apps there...e

SHOtime
Tourist
7 0 12

I just did a bandaid where I placed all products that belong in a box as a flat rate shipping fee.  It works for now but not ideal.

IamLLIIME
Trailblazer
257 1 49

I also have concerns, is it possible to add multiple delivery area in local delivery? I just want my shipping fee fixed per city postal codes, But the problem is shopify only allows 5 delivery area in local delivery is there a way where in I can add more city? Hoping for your response, Thank you so much!

 

IamLLIIME_0-1611832843019.png

 

IamLLIIME_1-1611832879000.png

 

rumbadall
New Member
2 0 1

Has this topic been acknowledged by Shopify and if so, what is the status?  On roadmap? and if so when is feature planned for deployment?

IamLLIIME
Trailblazer
257 1 49

Still no response from them,, It's quite dissapointing.....

Amandaemarsh
New Member
1 0 3

I’m experiencing the same thing - Shopify please provide a response. I left WooCommerce for you - this is an urgent feature that needs to be addressed. 

dustybooga
New Member
2 0 5

@Lulu wrote:

Hey, @chloevdb!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

While there isn't yet a way to directly apply package weights to products in the Shopify admin, there are a few workarounds available. While an app like Boxify would allow you to assign different packages to certain products, it does come at an extra cost. There is a 15-day free trial though so you can give it a go and see what you think.

 

The other (free) option would be to set your default package weight to 0.0 and add the package weight to the total weight of your products. For this to work, first, weigh out the medium and the large box. Next, open the bulk editor tool in your 'Products' tab, and add the proper additional weights to the products that use that specific packaging. This will ensure that the live rates pulled at your checkout will be accurate to the total weight of the order. 

 

You can try out both options and see which suits you best. I've also passed your feature request along to our developers for consideration. There is never a guarantee that the feature request will get a green light but the more requests they hear from our community, the more informed they will be when determining which features to develop next.

 

I hope this helps but please let me know if you need anything else at all.

 

Kind regards,

Lulu



this is the incorrect answer.  for flat rate shipping, there are no weight limits per size constraints.

for my business I sell 1 item every 2-3 months so purchasing of an add on app at $30 dollars a month is utter nonsense and straight ludicrous.  I left squarespace to join...they have their limitations on taxation which caused me to join shopify, but I now see that your platform is all about selling apps that have a monthly fee.  for me my online store is a hobby, this type of business model helps absolutely nobody.

at least their response is, sorry we don't currently offer that, but we have added it to our feature requests list.  for you guys, your answer is...buy this monthly subscription app so we can make money on the backend for something we care not to add because we care more about money than delivering a product that works.