"Couldn't Process payment"

[AlanTheBeastV2]

Shopify Lite account/ bricks and mortar store.  We do not use Shopify to process debit/credit but use an external non-shopify payment processor.

3 transactions went through with no issue.  Then the "Couldn't process payment" message after the 4th transaction.

One transaction (not the last successful one, but the one prior to that) was mixed cash and debit card.

Tried: restarting the app.  No success.

- restarting the iPad.  No success.

- using the backup iPad. No success.

- using my iPhone / Shopify app.  No success.

Our store is dead at present - finalizing transactions on paper receipts - sucks.

Urgently need a solution.

[paigecarda]

we can't process cash either, credit card is working, but won't let us take cash. Just started

[AlanTheBeastV2]

Do you have a Lite plan Paige?

[paigecarda]

no we have Pro

[AlanTheBeastV2]

.. .well, in a way, that's good news to me.  I dropped Pro (too little for too much) for Lite only a few days ago.  That you're having this issue means it's not related to that switch.  I hope.

We dropped Pro last week (around Thursday) and it worked fine up until this am...

[paigecarda]

we were fine, and then it just dropped out. soooo frustrating. 

[AlanTheBeastV2]

Have you tried contacting support?

Did you update to their latest version?

[paigecarda]

no, I have been less than impressed with support. 

[Nader2020]

We face the same issue. I think it is a global problem

[AlanTheBeastV2]

https://www.shopifystatus.com/

Shows Shopify are finally aware, about 1h20 after it began ...

[AlanTheBeastV2]

Working at our store since about 10 minutes ago.