"Pay Now" freezes and customers can't check out

"Pay Now" freezes and customers can't check out

markbiof
Tourist
4 0 0

We've had multiple customers tell us over a few days that "checkout took forever," or "the wheel just kept spinning," or "just freezes at the “Pay Now” page and nothing happens."

 

Anybody else having this issue? Yesterday, it was an issue with AmEx and the CVV code (wouldn't take the 4-digit, but would take the 3-digit on the back)

 

Any help from Shopify???

 

Replies 3 (3)

Olivia
Shopify Staff
1725 146 310

Hi, @markbiof!

 

Welcome to Shopify Community.

 

Thanks for sharing your concerns with us and offering those details. I was happy to look into this further and I found that there was an issue impacting Pay Now on some checkouts. A fix has been found for this, and we ask that you connect with our Support team directly so we can ensure this is implemented on your store.

 

Furthermore, we would be glad to offer personalized assistance and troubleshooting to prevent any new instances from occurring going forward. Please do connect with us at your earliest convenience and we would be glad to assist.

 

Warm regards,

Olivia | Social Care @ Shopify 
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markbiof
Tourist
4 0 0
Thank you for the reply. We don’t use Shop Pay. Were there any other causes
noted?
Olivia
Shopify Staff
1725 146 310

Thanks for getting back to me, @markbiof!

 

This issue was not isolated to Shop Pay, rather the "Pay Now" button and the solution above still applies. Please let me know if you have further questions about this.


Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog