"something went wrong" when scanning venmo qr code for shopify store

"something went wrong" when scanning venmo qr code for shopify store

benchcleaerers
Visitor
1 0 0

Hey there, I'm trying to allow my customers to pay via venmo and I have it linked to my Paypal and seems set up correctly, but when it asks the customer to scan the QR code at check out I get a "something went wrong" [cancel purchase button] notification with no way to accept payment.  Has anyone else gotten/fixed this?

benchcleaerers_0-1689787146328.png

scan off computer goes to app on phone:

IMG_3316.PNG

 

 

store benchclearers.com if want to test it.

 

Replies 2 (2)

sammythejay
Visitor
1 0 0

Did you ever find a solution to this? I'm experiencing it as well.

Imogen
Shopify Staff
1897 213 341

Hi there, @sammythejay. Thanks for taking the time to reach out to the Shopify Community and following up on this older thread regarding your issue! I recommend that you reach out to our Authenticated Support Team via our Help Center so we can get you authenticated and look into this issue with you, and find a resolution!

Imogen | Social Care @ Shopify 
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