"something went wrong" when scanning venmo qr code for shopify store

[benchcleaerers]

Hey there, I'm trying to allow my customers to pay via venmo and I have it linked to my Paypal and seems set up correctly, but when it asks the customer to scan the QR code at check out I get a "something went wrong" [cancel purchase button] notification with no way to accept payment.  Has anyone else gotten/fixed this?

scan off computer goes to app on phone:

store benchclearers.com if want to test it.

[sammythejay]

Did you ever find a solution to this? I'm experiencing it as well.

[Imogen]

Hi there, @sammythejay. Thanks for taking the time to reach out to the Shopify Community and following up on this older thread regarding your issue! I recommend that you reach out to our Authenticated Support Team via our Help Center so we can get you authenticated and look into this issue with you, and find a resolution!