"There was an issue processing your payment. Try again or use a different payment method."

Edvard
Visitor
3 0 0

I get this error whenever I try to purchase from my own site. How do I fix this. I don't use shopify payments, i use ReePay Checkout.

 

Thanks

Replies 24 (24)

Emily
Shopify Staff
1306 101 189

Hi, @Edvard.

 

Thank you for reaching out! I'm sorry you are experiencing an error with your checkout. 

 

Due to ReePay being a third-party payment gateway, it is best to contact them directly for support. If you would like me to test it on my end, I would be happy to do so, I just need your URL. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Edvard
Visitor
3 0 0

predzclothing.com

Emily
Shopify Staff
1306 101 189

Hi, @Edvard.

 

Thank you for your reply!

 

I was able to test your checkout on my end, and I am receiving the same error. It does seem to try to connect to ReePay before the error pops up. This most likely means it is an issue with the payment gateway. Please reach out to them directly for support.

 

Please let me know if you have any further questions!

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

abhishek181
Visitor
1 0 0

iam using stripe account iam faceing same issue what to do 

Zaoku
New Member
5 0 0

Update your shopify theme 

Make sure the vendor is the same on all your products 

 

Zaoku
New Member
5 0 0

You can also create a completely new shopify account and store

Somu
New Member
4 0 0

europalights.com

dmvalex
Visitor
1 0 0

https://cruddy-3712.myshopify.com/ help me too it just doesnt work

slayer17
Visitor
1 0 0
ramizsuleymanov
Visitor
3 0 0

did u solve it?

 

zteffink
Visitor
2 0 0

Hi i have the same issue. Can you help me. www.zteffink.com

 

zexxz
Visitor
1 0 0

hello mam i use stripe and for me also its showing same please helo my website url is www.zexxz.com

 

ramizsuleymanov
Visitor
3 0 0

did u solve it?

mghaemi
Tourist
3 0 2

Hi, if your problem is resolved, can you please let me know how you fixed it because I am also using Stripe and getting the same error!  thank you.

ramizsuleymanov
Visitor
3 0 0

sleepjust.com

DYENASTY
Visitor
1 0 0

Hi Emily,

Hope you're well. I'm having the same issue with a few of my customers having the same issue with payment error when they have funds in their account. 

www.dyenastycollective.com

Uzuri
Visitor
1 0 0

I am having the same issue

zteffink
Visitor
2 0 0
I just updated my shopify theme and the problem solved itself. Goodluck
Zaoku
New Member
5 0 0

how did you update the theme

DripOrDrown
Visitor
1 0 0

DripOrDrown.store

Frankie94
Visitor
2 0 0

Me too Pizzcato.myshopify.com

 

 

 

 

Ecomsparky
Visitor
1 0 0

I'm having the same problem. Did you solve this? And if you did how did you get it to work?

 

Chantelmatias
Visitor
2 0 1

Is this issue fix? I did a test on my store and got this message. Using PayPal 

mghaemi
Tourist
3 0 2

Yes, my issue is fixed.  I switched from "checkout.com" to "strip" and the problem went away!