"This order can’t be shipped to your location. Contact the store for more information"

kqx
New Member
3 0 2

Hi, I need help. I've been trying to fix the issue for many hours. 😕 The product do not assign to the appropriate shipping rate based on the weight.

I have 3 shipping rates with weight conditions: 

1) Without Tracking - 0oz-3oz
2) With Tracking - 0oz-3oz 
3) Bulky Item - based on weights - 7oz and up

When items are set to 0oz, the shipping rate always show shipping rate #3. Even though, it isn't set to 7oz in the product listing. I don't quite understand why it only shows that option but not my other 2 shipping rates (#1 & #2).

What do I need to do to properly assign weight rate to the appropriate product? Please help 😕 

Screen Shot 2021-05-26 at 5.44.17 PM.pngScreen Shot 2021-05-26 at 5.45.26 PM.pngScreen Shot 2021-05-26 at 5.45.33 PM.png

 

Replies 3 (3)
Ava
Shopify Staff
Shopify Staff
1161 77 185

Hey, @kqx!

My name is Ave from Shopify, I'd like to help you out here.

Can you post a link to your website and the product you're using to test the checkout? I'd like to try and test this from my end so I can gather some more context and hopefully resolve this for you. I was going to suggest that no shipping rates might show if the product weighted anywhere between 3-7oz, as there seems to be a gap in your weight-based rate covering those weights. Or it also may be possible that you have several products in your cart that have a combined weight of over 7oz? I'd like to find out for sure, so if you could post a link to the product you're using to test the checkout, I can investigate.

 

Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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brodshops
Tourist
5 0 0

please i have the same problem when check out :

This order can’t be shipped to your location. Contact the store for more information.

and if customer click to PayPal payment from his card  : the country can t be change and fixed in UNITED STATE 

??

 

 

Ava
Shopify Staff
Shopify Staff
1161 77 185

Hi, @brodshops!

 

It may be best for you to contact our support team so we can authenticate you as the store owner and take a closer look at these orders to find a resolution for you.

 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Centre here and log in to your account to create a support request.

 

I'm sure this will be resolved for you soon!

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog