FROM CACHE - en_header

"This order can’t be shipped

New Member
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Is there a way to edit the 'This order can't be shipped' notification. We run with local freight distributors and would like to have a personalised message to contact us in this space.

Does anyone know if this is possible?

Thanks in advance

Reply 1 (1)
Shopify Staff
Shopify Staff
2289 159 308

Hi there @Elliott_White24!


I'd like to check this out with you, to see how you might be able to edit this text depending on where it's coming from.


Could you give me a bit more info and context here, just so we're definitely referring to the correct piece of text in the relevant part of your store?


If you can let me know the specific messaging text you see and how and where it's triggered, that can help us to investigate this.


It is possible to change the wording used in themes using the Edit Language functionality in the Online store > Themes > Actions > Edit Languages menu in your Shopify admin.


I found some examples of very similar messages there about shipping not being possible for various reasons, so try searching in your own store for 'shipped' or similar wording to what you see on the screen there.


Let me know if this does not work for you, or if this is not what you're looking to be able to do here so we can best help out!


You mentioned you worked with local distributors, do you offer local pickup and delivery also?

Don | Social Care @ Shopify 
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