"We don’t offer shipping to United States" shipping problem

[fcikay]

Hi everyone, this problem is encountered when I want to buy the product even though I have made the shipping settings

 

[Paul-Cann]

Hello,

Do you use more than one profile for your shipping? or do you only have a "General Profile" in your Shopify > Settings > shipping page? Also, do you have more than one location for your inventory?

These may be causing an interruption based on where the product is located in terms of profiles and inventory.

[AdanRamirez]

Hi @fcikay,

You can use ShipperHQ’s Landed Cost Engine to show cross-border duties and taxes directly at checkout, so your buyers always know exactly what they are paying, and you don’t have to worry about calculating the extra fees yourself.

Use Zones in ShipperHQ to establish different shipping areas, and from there set rules to charge or surcharge a certain amount for shipping per zone.

Plus, we integrate with several cross-border carriers like Zenda and Easyship that will handle the customs work for you and make international shipping easy.

Get in touch with our sales team, and they would be happy to discuss further. Or you can sign up for a free 30-day trial and see how ShipperHQ works for you.

[Nick]

Hi @fcikay,

Nick here from Shopify. That does look a little strange alright. There are a couple of things which I think could be causing this without taking a closer look. Let's see them below:

• I'm wondering could it be something to do with the weight package settings? It can often have a default weight set which could throw off the settings. 
• The only other thing I can think of is to make sure all the products in your store are ticked/ mentioned in the shipping profile you have created for this. With the recent update of the shipping settings, I have seen this a couple of times. 

Would you be able to double-check these and get back to me about them, please? If it is neither of the above, let me know an we can take a closer look to see what it might be. Please let me know either in a reply. 

Looking forward to hearing from you. 

All the best, Nick

[Joejack]

Hi. I'm Joe.

I am having the same problem too. Any of you guys made it through ?

---

@Nick wrote:

Hi @fcikay,

Nick here from Shopify. That does look a little strange alright. There are a couple of things which I think could be causing this without taking a closer look. Let's see them below:

• I'm wondering could it be something to do with the weight package settings? It can often have a default weight set which could throw off the settings. 
• The only other thing I can think of is to make sure all the products in your store are ticked/ mentioned in the shipping profile you have created for this. With the recent update of the shipping settings, I have seen this a couple of times. 

Would you be able to double-check these and get back to me about them, please? If it is neither of the above, let me know an we can take a closer look to see what it might be. Please let me know either in a reply. 

Looking forward to hearing from you. 

All the best, Nick

---

[Nick]

Hi @Joejack,

Would you be able to share a link to your store please and I can test this out from my end to help troubleshoot what might be going on for you here? 

[Franzhes]

Hi! I just made a new website and I am also new to shopify. I have been trying to test some orders to see if it will be ship to United States. Unfortunately, it always says "We don't offer shipments to United States" I live in Canada. Could you help me? I already put "Use the carrier rates" for United States and Canada, but it only works for Canada. 

[Nick]

Hi @Franzhes,

Would you be able to share a link to your store here and if possible a screenshot with the error message you are seeing, please? It's difficult to troubleshoot exactly what is happening and what might be causing this without taking a closer look or seeing more details. 

[Franzhes]

Hi Nick.

Sure! I also have tried different U.S addresses.
rozeys-palace.myshopify.com

[Franzhes]

Hi Nick! 

Yes Sure! Everytime I enter a United States address, it always does that. I used carrier rate shipping for Canada and United States, but only works for Canada. 

 

 

[Nick]

Hi @Franzhes,

Apologies for the delay in getting back to you. That does seem very strange for sure. From experience, I am wondering if it might have something to do with inventory of the products within the product admin. Could you take the following steps and let me know what you see and adjust it there. This can be if you have more than one location set up. If it doesn't seem to be something in this section, I will more than likely need to reach out to you directly via email to verify your store settings and take a closer look. It is difficult to troubleshoot something like this without looking as it could be a multitude of things. 

Store Admin > Products > Any product in question > Inventory - Sometimes the location can be different causing certain locations not to register with the shipping settings. It might not be this, but it's worth a shot to take a peek and see. 

If that doesn't seem to help, let me know and I will reach out to you via the same email you used to sign up to the community with. 

[Franzhes]

Hi Nick!

I just checked my Inventory's locations and they are all the same. I still don't know why it's not letting me ship to United States. If you could help me that would be amazing. Thank you! 

[Nick]

Thanks for checking that @Franzhes. I will need to take a closer look to figure this out as it's very difficult to do so otherwise. It's definitely something within your shipping settings though. I have sent you an email about this (to the email you used to sign up to your community account) to verify your store details and take a closer look if that's ok. 

[greenaliveco]

Hi Nick,

Thank you for being so helpful to everyone. I am also getting the same issue. Not sure where it is going wrong. My website is greenaliveco.com and here is the screenshot of the error message. 

Thanks,

Ash

[Nick]

Hi @greenaliveco,

It really could be a multitude of things and without taking a look at your shipping settings in your admin, it's hard to say what could be causing this. 

But there are a few common reasons why you could be getting a notification such as “We don’t offer shipping to the United States” in your checkout. There are a few parameters to check on your store first. If you could look into the following:

1)  The country that the customer is purchasing from is included in your shipping zone. However, as you have already confirmed, this does not appear to be your issue on your site.

2)  The contents of the checkout fall into the shipping rate parameters of your shipping profile for the product(s) being purchased. Let me explain further. 

Using the order that you have shared in the screenshot above as an example, say you have one price based shipping rate set up for free shipping on all orders over $50. The order in the checkout in your screenshot does not fit this parameter and would therefore give an error message like “We don’t offer shipping to the United States”. To correct this, you must have a second price based shipping rate set up in the same profile for orders less than $50 as well.

3)  Your product fulfillment location is included in the ‘shipping from’ of your shipping profile. For example, if your product is being sourced through Oberlo (or any other app), the ‘Inventory managed by’ of your product would be set up as seen below:

The ‘shipping from’ section in your shipping profile, must then also contain Oberlo (or any other app), like this:

Let me know whether or not any of the above parameters are contributing to the notification you are seeing at the checkout.

[ImSteve]

@NIc Im dealing with the same issue right now, except our store is in the US, and the customer is in Australia. Additionally, the when I use the customers Australian address on my computer there's no problem. Any help would be greatly appreciated, as this could potentially cost us a sizable sale. 

[Pandaboom]

Just curious if any real solution has been made. Im in Australia, I have all my rules setup for all of Australia. But for some reason when I had a QLD customer enter their address for shipping it says "We don't offer shipping to Queensland" Ive tried the solutions in this thread, but nothing is working. 

[Nick · Accepted solution]

Hi everyone, 

It's very difficult to find out why the shipping settings might be prompting these messages and preventing shipping to certain areas without taking a look at each of your store admin shipping settings. It could be a multitude of reasons as to why it could be happening. This is something we'd need to access your account in order to resolve. We’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support team here and log in to your account to create a support request.

[ImSteve]

@Pandaboom for me it was a package being over the size limit for the shipping method I had chosen. Some sort of error explaining this would have been helpful, but after giving live support access to the site we ended up figuring it out. 

[Siapo]

In my case, it was an issue with the box size. Apparently, 18x18x36" box was ok for Canada but too big for the USA. That's why it was showing the error message for the USA shipments. Once I decreased it to 18x18x35" it started working. Hope this helps someone one day, as I spent half a day trying to fix it and after a long chat with Shopify they were able to identify the problem.

[missbliss_uk]

thank you for posting this.

It was exactly this issue with me.  I have now defaulted to a really tiny box, as i have other software which lets me accurately enter the real product dimensions for each specific product.

unlike you, it took me 3 weeks to figure this out, and i have probably tried everything else mentioned all over the internet.

[Zolbayar]

The same issue happened to me. Just adding a new shipping profile and attaching the products into that resolved the issue 🙂