"Your payouts from Shopify Payments are on hold while we review your account"

marshmallowlane
New Member
5 0 0

Hi,

My store has 6-figures stuck in Shopify Payments, and my Payouts page is showing the message at the top:
"Your payouts from Shopify Payments are on hold while we review your account This is a standard review, and this hold does not prevent your customers from checking out."

I have been messaging support for over a month and this hold has not been removed. The support team gives me the same copy-paste response "Please wait 3 business days" blah blah.
But I have not received any emails from Shopify asking me for more information. There is no way to resolve this hold. I am just waiting..and waiting..and waiting.

What do I do? Do I contact a lawyer?

This is ridiculous and frustrating.

If you need to reach me privately, add me on Telegram: @neilc7
Replies 7 (7)

SealSubs-Roan
Excursionist
287 17 19

Hi @marshmallowlane !

 

I understand where you are coming from. This is not ideal though, the best course of action as of now is to keep an open communication with Shopify support team because they are the one that has a better view and knowledge of your account status. Try to request to escalate the issue with high priority if possible.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.
marshmallowlane
New Member
5 0 0

I did, still nothing. I've contacted them like 50 times and they say the same thing.

If you need to reach me privately, add me on Telegram: @neilc7

rajimulislamjoy
Shopify Partner
186 16 22

Contacting a lawyer could be an option if you're unable to resolve the issue with Shopify Support. Before taking legal action, consider escalating the matter within Shopify, such as requesting to speak with a supervisor or manager. Additionally, document all communication and gather any relevant evidence to support your case. If necessary, seek legal advice on how to proceed further.

Please don't forget to Like & Mark Solution to the post that helped you. Thanks!
If you'd like to support me, you can Buy Me a Coffee
Need a Shopify Designer or Dropshipping Expert ?
Hire us at WhatsApp! For Shopify Design | Shopify Customize | Dropshipping

naoufal56
New Member
8 0 0

Did u get any updates on this ?

marshmallowlane
New Member
5 0 0

None yet.

If you need to reach me privately, add me on Telegram: @neilc7
marshmallowlane
New Member
5 0 0

Still no solution in sight.

If you need to reach me privately, add me on Telegram: @neilc7
Victoria
Shopify Staff
2219 152 259

Hi, @marshmallowlane.

 

Thank you for posting your query to the Shopify Community.

 

I can certainly understand your concern and the urgency to have this resolved. I'll do my best to gather a bit more information and point you in the right direction.

 

To provide some clarity, merchant's who use the Shopify platform undergo this routine review for their payouts. We understand how important this is in resolving this and lifting the hold. It is likely our Business Operations Team is actively working together with our banking partners in verifying your payouts account on their end. You're still able to resume business and this hold does not prevent your customers from accessing the checkout and purchasing products. 

 

You mentioned that you have already contacted our authenticated Support and have been communicating/waiting for over a month. Are you able to provide a ticket ID? While our Community Forum team is unable to review this directly, I can transfer this information to our Internal Team to have a look into to ensure it's with the appropriate team. 

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog