"Your Shopify Payments account is on hold"

R0GGE
Excursionist
29 0 6

Hi! Can you still recieve orders when your shopify sayments account is on hold?
Thanks
!

R0GGE_0-1633708770194.png

 

 

Replies 2 (2)
Ollie
Shopify Staff
Shopify Staff
898 93 153

Hey @R0GGE.

Thanks for reaching out.

I appreciate that you have included a screenshot of the messages you are seeing as that is super helpful! Looking into this, it looks like this is a standard review on the store and should be cleared up once the documents you have submitted have been reviewed. With that being said, when you have a hold on the Shopify Payments gateway this does not prevent your customers from making purchases from your online store.

Let me know if you have any additional questions.

Ollie | Social Care @ Shopify 
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R0GGE
Excursionist
29 0 6

Are you sure? Since it says "Your store can't accept new orders with shopify payements is making me very nervous. Thanks 😄