"Your store needs to have an active Shopify Payments account." I've done everything...

ggraue
Visitor
3 0 0

I've been working with support on this issue for nearly 3 weeks. I am dropshipping from a reputable company in the USA and have submitted all paperwork, and it's been confirmed to be received by legal.

Yet, credit card are not available at checkout and this is in the admin.

one support person said there was a configuration error they were working on. It's been escalated for 3 WEEKS.

Please, help. I've already delayed my launch.

Reply 1 (1)

shopexp
Shopify Partner
34 3 4

Hello,
It may take up to 5-6 weeks for your application regarding Shopify Payments to be responded to, so I waited for a long time.

Best // Shopiuzman

Shopify Partner, development, store setup, speed optimization.