Rakuten fulfillment

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Hi we just listed on shopify- our 3PL is Rakuten logistics, they sent orders to wrong address's on day 1- we can manually enter address's for now- 

1. We are just checking if others have used Rakuten and are having any issues- or if they are operating smoothly now- this could just be a setting up issue - but if it is consistent issue we better switch now -

2. we have easy ship as an option - any feedback on them?   thank you 

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