Rate not showing up on shipping/payment page

henry45
Shopify Partner
3 0 0

Hi. I asked ReCharge support about this and they refer me to you. This is just a simple issue. Some of the rates are not showing up on the shipping/payment page after selecting the subscribe button.

 

After going to ReCharge > Settings > Shipping > Manage my subscription shipping rates, I was redirected to Shopify shipping profile named "Recharge Custom Shipping Profile" and I cannot see some rates for domestic and for international.

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Reply 1 (1)

Mirdas
Shopify Partner
470 49 78

Dear @henry45 ,

 

We've encountered difficulties in obtaining precise shipping rates for subscription products through ReCharge.

 

To eliminate any potential configuration issues, please attempt the same scenario with a regular product to confirm the accuracy of the rates.

 

I suggest reaching out to Shopify support and also including the Recharge Support team in the same conversation to collaboratively work towards a solution.

 

Alternatively, consider incorporating the shipping costs into the product price and offering free shipping as an option.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping