Razorpay charged 2% instead of 1% for transaction fees for a/c uptownie101.myshopify.com

[mamata]

uptownie101.myshopify.com account is activate from Basic to premium plan on 14/1/21 after that Razorpay charged 2% instead of 1% for transaction fees

[Trevor]

Hi, @mamata. 

You will want to reach out to Razorpay support directly for further assistance on the fees they charge you. Only they will be able to look into why you were charged an incorrect transaction fee for using their service. You can connect with Razorpay support through their help center here. 

[varshan]

im also facing the same issue? did you solved it