Razorpay charged 2% instead of 1% for transaction fees for a/c uptownie101.myshopify.com

mamata
Visitor
3 0 0

uptownie101.myshopify.com account is activate from Basic to premium plan on 14/1/21 after that Razorpay charged 2% instead of 1% for transaction fees

Replies 2 (2)

Trevor
Community Moderator
3391 459 982

Hi, @mamata

You will want to reach out to Razorpay support directly for further assistance on the fees they charge you. Only they will be able to look into why you were charged an incorrect transaction fee for using their service. You can connect with Razorpay support through their help center here. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

varshan
Visitor
1 0 0

im also facing the same issue? did you solved it