Hello, we ran into a workflow issue regarding FulfillmentOrders and FulfillmentRequests. The scenario is when a FulfillmentOrder is `cancelled` I could not find a way to create a new FulfillmentOrder in `open` status to fulfill the order.
Here's the scenario I'm trying to solve:
- An order is placed and FulfillmentOrder is created automatically
- We submit a FulfillmentRequest to a 3rd-party logistics provider, and the provider accepts the FulfillmentRequest
- For whatever reason, the 3PL ultimately cannot fulfill the order, and requests cancellation of the fulfillment order and subsequently accepts cancellation
- At this point, the status of the FulfillmentOrder is `cancelled` and the order is not fulfilled.
We now need to be able to move the FulfillmentOrder to a different fulfillment location and fulfill the order. I am able to move the fulfillment order to the new location, however the status remains as `cancelled` and therefor never gets automatically picked up to fulfill. It needs to be in `open` status to be picked up by the fulfillment service.
What's the correct workflow here after a fulfillment order is cancelled? Ideally we'd like to make a new fulfillment order to replace this cancelled fulfillment order, but I can't figure out how to do that. Any suggestions would be greatly appreciated!
